Effective Date: 14th July 2025
Company: Heavy Weight Nutritions
Brand Name: Heavy Weights
Email: customercare@heavyweights.in
Due to the consumable nature of our products, we follow a strict but fair return and refund policy to ensure both hygiene and customer satisfaction.
We accept returns or replacements only under the following conditions:
Product was damaged or leaked during shipping
You received a wrong item
Product is expired at the time of delivery
Returns will NOT be accepted for reasons like:
Change of mind
Dislike of flavor or taste
Opened or partially used products
You must raise your return or replacement request within:
⏳ 7 days of delivery
After 7 days, we cannot accept any requests due to product sensitivity and safety concerns.
To process your return or replacement smoothly, we require:
A clear unboxing video showing the damage or issue
Images of the outer packaging and product label
Your order ID and delivery details
If a replacement is not possible, we will issue a full refund to your original payment method within 5–7 business days after approval. If your Exchange/Replacement is approved the product will be delivered with 5-7 business days.
Email us at:
📧 customercare@heavyweights.in
Include the following:
Subject: “Refund/Return Request – [Order ID]”
Full name, mobile number, and delivery address
Reason for return
Attached images and/or video proof
Our team will respond within 24–48 hours with next steps.
Orders can only be cancelled before they are shipped. Once dispatched, the order cannot be cancelled or changed.
To request a cancellation, email us immediately at:
📧 customercare@heavyweights.in
If the return is approved due to our error (damaged/wrong item), return shipping is covered by us.
If the return is unauthorized or invalid, shipping charges are non-refundable.
Still have questions? We’re here to help!
📧 customercare@heavyweights.in
📞 +91 6371 550 310
